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Terms of Service

Last updated: 1 April 2026

Service Provider

Infinity X Investments Ltd (trading as Digital Shields)
Company Registration Number: 16998775
Registered in England and Wales
Contact: support@digitalshields.co

1. Acceptance of Terms

By accessing or using Digital Shields ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, you must not use the Service. The Service is intended for parents, guardians, and carers aged 18 and over who are resident in the United Kingdom.

2. Description of Service

Digital Shields is an online safety education platform for UK parents. The Service provides:

3. Account Registration

To access the Service, you must create an account with accurate information. You are responsible for:

We reserve the right to suspend or terminate accounts that violate these terms.

4. Subscription Plans and Payments

4.1 Free Plan (Explorer)

Provides limited access to resources, read-only community access, and threat alert digests at no cost.

4.2 Paid Plans

Family Guardian and Digital Fortress plans are billed monthly via Stripe. All paid plans include a 14-day free trial. You will not be charged until the trial period ends.

4.3 Cancellation

You may cancel your subscription at any time via your account Settings. Upon cancellation, you retain access to paid features until the end of your current billing period, after which your account reverts to the free Explorer plan.

4.4 Refunds

We offer a full refund within 14 days of your first paid charge if you are not satisfied with the Service. Contact support@digitalshields.co to request a refund.

4.5 Price Changes

We may change subscription prices with 30 days written notice. Existing subscribers will be notified by email before any price change takes effect.

5. Acceptable Use

You agree not to:

6. Community Forum Guidelines

The community forum is a supportive space for parents. Users must:

We reserve the right to remove any content and suspend accounts that violate these guidelines without notice.

7. Shield AI Disclaimer

Shield AI provides general educational guidance about online safety. It is not a substitute for professional advice from law enforcement, social services, or qualified safeguarding professionals. In an emergency or if a child is at immediate risk, contact the police (999), CEOP (ceop.police.uk), or Childline (0800 1111).

8. Intellectual Property

All content on Digital Shields, including text, graphics, logos, video courses, and software, is owned by Infinity X Investments Ltd or its licensors. You may not reproduce, distribute, or create derivative works from our content without written permission.

9. Limitation of Liability

To the maximum extent permitted by law:

Nothing in these terms limits our liability for death, personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

10. Data Protection

We process your personal data in accordance with our Privacy Policy and UK GDPR. By using the Service, you acknowledge that you have read and understood our Privacy Policy.

11. Modifications to the Service

We may modify, suspend, or discontinue any part of the Service at any time. We will provide reasonable notice of significant changes. Continued use of the Service after changes constitutes acceptance of the updated terms.

12. Termination

We may terminate or suspend your account if you breach these terms. You may delete your account at any time via your Settings page. Upon termination, your right to use the Service ceases immediately, and we will delete your personal data within 30 days (except where retention is required by law).

13. Governing Law

These terms are governed by the laws of England and Wales. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact

For questions about these terms:

Infinity X Investments Ltd (trading as Digital Shields)
Email: support@digitalshields.co
Company Registration: 16998775
Registered in England and Wales